Farjana Riya
Operations Support Coordinator
Based in India
Bio:
Farjana Riya is a dedicated Operations Support Coordinator with more than 4 years of experience supporting U.S.-based logistics and transportation companies. Working remotely from India, Farjana plays a vital role in maintaining backend operations, supporting dispatch teams, managing documentation, and ensuring smooth day-to-day coordination between carriers, brokers, and internal teams.
She is known for her precision, fast turnaround on paperwork, and effective communication across time zones. Her strong organizational skills help keep compliance processes, dispatch records, and customer communication streamlined and well-documented.
Professional Experience:
- Operations Support Coordinator
Crude Energy Services Inc, USA
February 2022 – Present (Remote)
- Prepares and organizes broker-carrier packets, W-9s, and COIs
- Assists dispatchers with real-time updates, POD collection, and delivery follow-ups
- Coordinates with factoring companies for invoice submissions and corrections
- Handles CRM and communication tools for internal workflow
- Back Office Executive – Logistics Support
FleetHub Services (Outsourced U.S. Trucking Support)
January 2020 – January 2022
- Managed documentation, BOL verification, and rate confirmation entries
- Provided administrative support to dispatchers and compliance officers
- Maintained load records and performance reports
- Customer Support Associate
Connect Global Services
July 2018 – December 2019
- Communicated with U.S. clients on logistics inquiries and support issues
- Logged and updated carrier and broker records in CRM tools
Education:
- Bachelor of Arts (B.A.) in English
University of Calcutta, India
Graduation Year: 2017
Skills:
- Load Board Documentation (DAT, Truckstop)
- Broker Setup & Carrier Packet Processing
- Invoice Submission & Factoring Coordination
- CRM Tools (Zoho, HubSpot, Salesforce)
- Communication Platforms (Slack, RingCentral, Twilio)
- Strong Time Management & Detail-Oriented Workflow